Privacy Policy | Forex Ballers Club

Last updated: 15 October 2026

SECTION 1

1.1 Introduction and Scope

Forex Ballers Club (Pty) Ltd (“Forex Ballers Club”, “FBC”, “we”, “us” or “our”) respects the privacy of individuals whose personal information we collect and process. We are committed to processing personal information responsibly and in accordance with applicable data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) and, where applicable, the General Data Protection Regulation (“GDPR”).

This Privacy Policy explains how we collect, receive, use, store, disclose, retain and protect personal information when you visit our website, register for an account, purchase a Subscription, access F.B.C ULTRA or use our associated products, services and platform features.

For purposes of this Privacy Policy, “Ultra Workspace” means the Forex Ballers Club online charting and trading-workspace application, including its user management, charting tools, trade journal, educational features, saved preferences and related functionality.

This Privacy Policy applies to personal information processed in connection with our website, checkout and subscription processes, Ultra Workspace, customer support and related business activities.

Forex Ballers Club (Pty) Ltd acts as the responsible party under POPIA in relation to the personal information it determines to collect and process. Where applicable, this corresponds to the concept of a controller under the GDPR.

This Privacy Policy is a standalone document separate from our Terms of Service, Risk Disclaimer and Refund & Cancellation Policy. Each document serves a different purpose.

1.2 Personal Information We Collect

The categories of personal information we collect depend on how you interact with our website, checkout process and Ultra Workspace.

1.2.1 Account and Contact Information

When you register for an account or interact with our services, we may collect:

Name or nickname.
Email address.
Mobile telephone number, including country code.
Optional alternative contact number.
Account identifiers, usernames and account status.
Optional profile information, including profile photographs, cover images and biographical descriptions.
Subscription status, Subscription tier, access permissions and relevant expiry dates.
Information necessary to administer registrations, account approvals and access to Ultra Workspace.
Certain information, including your name, email address and mobile number, may be required to establish and administer your account. Optional -profile information is not required unless otherwise indicated.

1.2.2 Authentication, Device and Security Information

To authenticate users and protect accounts, we may process:

IP addresses and network-related information made available through your connection.
Browser type, browser user-agent information and device identifiers or characteristics.
Login dates and times, session information and last-active timestamps.
Device registration records and concurrent session information.
Failed authentication attempts and related security records.
Information used to identify suspicious logins, unauthorised access, credential sharing or violations of account access restrictions.
General location estimates derived from IP addresses or other available network information, where used for security purposes.
We use this information to administer sessions, enforce our applicable device limits and investigate potentially unauthorised account access.

1.2.3 Legal Acceptance and Audit Records

When you accept our legal documents electronically, we may record and retain:

The date and time of acceptance.
The identity or account identifier associated with the acceptance.
The particular version of the relevant document presented at the time.
A preserved copy of the document text associated with the acceptance.
Relevant contact details associated with the account at the time of acceptance.
Related records reasonably necessary to verify the acceptance event or investigate a dispute.
These records help us demonstrate which legal terms were presented, maintain an audit trail and respond to legal, regulatory or contractual disputes. Recording acceptance does not, by itself, mean that every form of personal-information processing is based on consent. We determine the appropriate lawful basis for each processing activity separately.

1.2.4 Trade Journal and Trading-Related Information

Ultra Workspace may allow you to record and manage trading-related information in your personal workspace. This may include:

Financial instruments, markets or currency pairs.
Trade direction, including buy or sell.
Entry and exit prices.
Position or lot sizes.
Profit and loss records.
Risk-to-reward ratios.
Trade notes and commentary.
Screenshots uploaded or associated with journal entries.
Base currency preferences and other journal settings.
We process this information to provide the trade-journal functionality, save your records, support your use of the workspace and enable associated analytical or organisational features.
The inclusion of trading-related information in Ultra Workspace does not mean that we provide financial advice, manage trading accounts or -execute trades on your behalf.

1.2.5 Chart Settings and Workspace Preferences

We may collect and store your personal chart and workspace settings, including:

Saved chart drawings and annotations.
Saved indicator configurations and active setups.
Watchlists and selected instruments.
Chart themes, colour preferences and drawing-tool settings.
Other saved workspace preferences and configurations.

This information allows Ultra Workspace to preserve your personal configuration and synchronise supported settings across your permitted devices.

1.2.6 Education and Platform Progress

Where you use our educational features, we may process:

Quiz participation and completion records.
Quiz answers and test scores.
Educational video views and completion information.
Achievement records and unlocked trophies.
Progress indicators and related learning activity.
We use these records to provide educational features, track progress and administer achievements and other platform functionality.

1.2.7 Workspace Communications

We may collect information contained in requests, notes, messages or other communications you submit through Ultra Workspace or our customer-support channels.

We use these records to respond to requests, administer the platform, investigate reported problems and maintain relevant support records.

1.2.8 Website, Checkout and Payment Information

When you interact with our main website or purchase a Subscription, information may be collected through our website, checkout and payment providers.

This may include contact details, order information, Subscription selections, payment status, transaction references and other records necessary to administer a purchase.

Our main website is hosted using Wix, and Peach Payments is our payment gateway provider.

Ultra Workspace does not store credit card numbers, bank account credentials or payment-card security codes as part of its workspace database.

Payment information required to process transactions is handled through the applicable payment provider and its payment-processing systems.

We may receive transaction confirmations or related information necessary to verify purchases, manage Subscription entitlements, resolve payment enquiries and administer access.

You should consult the applicable providers' privacy notices for further information about their own processing practices.

1.2.9 Information We Receive Automatically

Depending on the services used and the technical configuration of your connection, our systems and service providers may automatically generate technical logs, authentication records, session information, diagnostic information and other operational data.

The precise information generated may vary according to the feature used, the service provider involved and the technical circumstances of your access.

1.3 How We Use Personal Information

We process personal information for legitimate, specified and lawful purposes, including the following:

1.3.1 Account Administration and Identity Verification

We use relevant account and contact information to:

Register and administer user accounts.
Authenticate users and manage account access.
Review registrations and approve eligible members.
Confirm member identity where reasonably necessary, including through our existing WhatsApp verification process.
Administer Subscriptions, access permissions and account status.
Communicate account-related decisions and service information.

1.3.2 Security and Prevention of Unauthorised Access

We use security, device, session and network information to:

Enforce applicable account device limits.
Identify suspicious login patterns and potentially unauthorised access.
Detect and investigate account sharing, credential misuse and other platform abuse.
Maintain authentication controls and protect user accounts.
Investigate security incidents and troubleshoot access problems.
We may restrict, suspend or investigate access where reasonably necessary to protect accounts, users or our systems, subject to applicable law and our contractual terms.

1.3.3 Delivery and Operation of Ultra Workspace

We process information to provide the functionality you use, including:

Saving and synchronising trade journals, drawings, watchlists and workspace preferences.
Providing charting and indicator-related features.
Recording educational progress, quiz results and achievements.
Maintaining account settings and user preferences.
Providing support and resolving technical issues.
Maintaining and improving platform performance, reliability and usability.

1.3.4 Legal Records and Dispute Resolution

We may process account records, acceptance records, communications and relevant transaction information to:

Maintain evidence of acceptance of applicable legal documents.
Respond to disputes, complaints and legal claims.
Enforce our contractual rights where lawful.
Comply with applicable statutory, regulatory or court requirements.
Establish, exercise or defend legal claims.

1.3.5 Service Communications

We may use your contact information to send operational communications, including:

Account verification and registration approval messages.
Password-reset instructions.
Important account and security notifications.
Subscription and payment-related communications.
Necessary service notices and material policy updates.
These communications are distinct from promotional marketing messages.

1.3.6 Service Improvement and Technical Analysis

We may analyse relevant usage and diagnostic information to understand how Ultra Workspace is used, identify technical errors, maintain security, improve existing functionality and develop new features.

Where appropriate and reasonably practicable, we may use aggregated or de-identified information for analytical purposes.

1.3.7 Compliance and Legitimate Business Operations

We may process personal information where necessary and lawful to meet applicable legal obligations, protect our rights and property, prevent fraud, maintain business records and pursue legitimate business interests that are not overridden by applicable data-protection rights.

1.4 Lawful Basis for Processing

We process personal information only where an applicable legal justification or condition permits us to do so.

Depending on the circumstances and the applicable law, this may include:

Processing necessary to provide a service or perform a contract with you.
Compliance with a legal obligation.
Consent, where consent is the appropriate legal basis.
Legitimate interests, where recognised by applicable law and subject to the relevant requirements.
Other lawful grounds or authorisations available under applicable legislation.
Under POPIA, processing must satisfy the applicable conditions for lawful processing. Where the GDPR applies, we will identify and rely on an appropriate lawful basis under that legislation. Where processing is based on consent, you may withdraw that consent, subject to applicable law. Withdrawal does not invalidate processing lawfully carried out before withdrawal, and it does not prevent processing that has another valid legal basis. Acceptance of this Privacy Policy is not intended to constitute blanket consent to all processing described in it.

1.5 Device Security and Approximate Location

We may use device information, IP addresses, browser characteristics, session records and approximate network-derived location information to help protect accounts and enforce access restrictions.

For example, we may identify circumstances in which an account appears to be accessed from multiple devices or from significantly different locations within a short period.

This processing is intended to support authentication, security, troubleshooting and prevention of unauthorised account sharing.

We do not continuously track your physical location through GPS, and ordinary platform access does not require precise GPS location permissions.

1.6 Cookies and Similar Technologies

Our website and Ultra Workspace may use cookies, local storage, session identifiers and similar technologies to support authentication, session management, security, preferences and platform functionality.

Depending on the technologies deployed, these mechanisms may also support analytics, performance monitoring or related operational purposes

You may be able to control certain cookies through your browser settings or available website controls. Disabling technologies essential to authentication or platform operation may affect your ability to use certain features.

Where applicable law requires consent for non-essential cookies or similar technologies, we will implement the relevant consent requirements.

1.7 Sharing and Disclosure of Personal Information

We do not sell members' personal information as a commercial data product.

We may disclose or make personal information available to service providers, authorised personnel and other recipients where reasonably necessary for the purposes described in this Privacy Policy.

1.7.1 Website and Payment Providers

Wix provides website hosting and related website services, and may process personal information needed to operate the website and its configured features. Peach Payments provides payment-gateway and payment-processing services and may process information needed to authorise, process, confirm and reconcile transactions. Their precise roles and the information processed depend on the relevant service, configuration and contractual arrangements; each provider may also process certain information under its own legal responsibilities.

These providers may process information necessary to operate the website, facilitate checkout, process payments and administer related transactions.

The information processed by each provider depends on the relevant service and its configuration.

1.7.2 Ultra Workspace Infrastructure Providers

Ultra Workspace relies on third-party service providers for cloud hosting, database management, authentication, data storage, content delivery, network security and transactional email services.

These providers may process or store personal information to the extent necessary to host, secure, operate, maintain and support Ultra Workspace.

Depending on their roles and contractual arrangements, service providers may act as operators or processors, or may process certain information as independent responsible parties or controllers. Their legal roles are determined by the nature of the services provided and the applicable data-protection requirements.

We aim to limit the personal information disclosed to service providers to what is reasonably necessary for their respective functions and to implement appropriate contractual, confidentiality and security safeguards.

Wix and Peach Payments are also relevant third-party providers in the overall service chain:

Wix supports the main website and associated website functions, while Peach Payments supports checkout/payment processing. They may process personal information for those functions. Whether a provider acts as an operator/processor or as an independent responsible party/controller depends on the specific processing activity and applicable contractual arrangements.

1.7.3 Market Data Providers

Ultra Workspace connects directly from the user's browser to supported market data services, which may include:

Deriv.
Binance.
Hyperliquid.

These connections provide market prices, chart data, order-book information and related market information, depending on the provider and instrument selected.

Ultra Workspace is designed so that members' trade journals, account profiles, contact details and workspace account records are not transmitted to these providers as part of ordinary market-data subscription requests.

The browser may transmit technical connection information, subscription requests, instrument identifiers and other information required to establish and maintain the relevant market-data connection.

We do not represent that these providers receive no technical information whatsoever.

Market data providers operate under their own terms and privacy practices.

Their processing of information through their services is subject to the applicable provider documentation and arrangements.

1.7.4 Authorised Personnel

Authorised personnel may access personal information where reasonably necessary to administer accounts, verify registrations, provide support, investigate security issues, fulfil data-access requests or carry out other legitimate administrative duties.

Access should be restricted according to the person's responsibilities and the applicable security controls.

Our database uses Row-Level Security and other access controls intended to restrict members to their own authorised information and prevent unauthorised access to other members' records.

1.7.5 Legal and Protective Disclosures

We may disclose personal information where required or authorised by law, pursuant to a valid legal process, or where reasonably necessary to investigate suspected fraud, protect users, enforce our rights or safeguard our systems and property.

1.8 International Transfers and Overseas Processing

Certain service providers used in connection with our website and Ultra Workspace operate infrastructure outside South Africa.

Our primary managed backend database and storage infrastructure are hosted in Dublin, Ireland (European Union), on Amazon Web Services (AWS) region eu-west-1. Other services, including content delivery, email delivery, cloud storage and third-party market data, may involve processing in other jurisdictions depending on the provider's infrastructure and configuration.

Where personal information is transferred to or processed by a recipient outside South Africa, we will take reasonable steps to ensure that the transfer complies with applicable legal requirements, including section 72 of POPIA where applicable.

Depending on the circumstances, this may require an appropriate level of protection under applicable law, a qualifying contractual arrangement, consent where legally valid, necessity for the performance of a contract, or another permitted legal basis.

Where the GDPR applies, international transfers must also comply with its applicable requirements.

The availability of a service in another country does not, by itself, establish that every transfer involving that service is lawful.

1.9 Security of Personal Information

We implement technical and organisational measures intended to protect personal information against unauthorised access, unlawful processing, accidental loss, destruction, alteration or disclosure.

Depending on the relevant system, these measures include:

Password hashing through our authentication infrastructure (using the hashing method configured by the authentication provider).
Authenticated access and session controls.
Database-level Row-Level Security.
Device and session restrictions.
Private storage arrangements for relevant uploaded assets.
Encrypted connections using HTTPS/TLS, including TLS 1.3 and HSTS where configured and supported.
Encryption at rest on backend storage where enabled by the relevant infrastructure and service configuration.
Access restrictions for administrative functions.
Security monitoring and technical troubleshooting.
We seek to apply safeguards appropriate to the nature of the information and the risks associated with its processing.
However, no internet transmission, cloud service or electronic storage system can be guaranteed to be completely secure.
We cannot promise that unauthorised access, data loss or other security incidents will never occur.
If a personal-information security compromise occurs, we will investigate and take appropriate steps in accordance with applicable law, including notifications to affected individuals and the Information Regulator where required.

1.10 Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or subsequently lawfully processed, subject to applicable legal requirements.

Retention periods may vary according to the category of information and the purpose for which it is used.

For example:

Account and profile information may be retained while an account remains active and for a reasonable period afterward where necessary.

Where an account is deleted, we retain a limited deletion and dispute record in an access-restricted administrative ledger for as long as reasonably necessary to establish, exercise or defend legal claims, including payment disputes or chargebacks, after which it is deleted. The record may include account identifiers and contact details, registration/deletion dates, relevant IP/device information, subscription status and evidence of acceptance of applicable legal documents, to the extent retained in the system. This record is not intended to preserve the member's full account or journal.

Trade journals, saved drawings and workspace preferences may be retained to provide the relevant services and manage account requests.

Authentication and security records may be retained for periods appropriate to account protection, investigations and security requirements.

Legal acceptance records may be retained for a period reasonably necessary to establish the applicable contractual history and address potential disputes.

Transaction and accounting records: Retained for applicable statutory or regulatory periods, including a minimum of 5 years from the date of tax submission as required by the Tax Administration Act, 2011, and up to 7 years for general financial statements and company records as required by the Companies Act, 2008.

Support communications and dispute records may be retained for as long as reasonably necessary to resolve issues and protect legal rights.

The absence of an account-deletion request does not automatically justify indefinite retention of every category of personal information.

When personal information is no longer required, we will take appropriate steps to delete, de-identify or securely dispose of it, subject to applicable legal obligations, legitimate retention requirements and any necessary preservation of evidence.

Where information is retained in backups or technical archives, its removal may be subject to the relevant systems' backup and deletion procedures.

Where the automated inactivity-retention rule is enabled and operating as described by the Company, accounts whose subscriptions have ended and that remain inactive for 6 months are scheduled for permanent deletion. A warning email is sent at month 5, approximately 30 days before the scheduled deletion. This rule is subject to applicable legal retention obligations and any necessary preservation of records for disputes or legal claims.

1.11 Access, Correction, Export and Deletion Requests

Subject to applicable law and relevant exceptions, you may request access to personal information we hold about you and request that inaccurate, incomplete, excessive, misleading or outdated information be corrected or updated.

You may also request a copy of your personal information and request deletion where legally appropriate.

1.11.1 Requesting a Data Export

Members may contact us to request a copy of their personal information.

We currently support an administrative process through which an authorised administrator can retrieve available member data and provide the relevant export to the member.

Before releasing an export, we may take reasonable steps to verify your identity and ensure that the information is delivered securely to the correct recipient.

The scope and format of an export will depend on the information available in our systems, the nature of the request and any applicable legal restrictions. An export may not necessarily include information held exclusively by independent third-party providers.

1.11.2 Requesting Correction or Deletion

You can request account deletion through your Ultra Workspace account settings. If you have an active paid subscription and request account deletion, your account remains fully usable until your paid access ends, and your account and associated personal information are scheduled for permanent deletion on the day after that end date, subject to lawful retention exceptions and the limited deletion/dispute record described in Section 1.10. You may cancel a scheduled deletion at any time before it takes effect, and any renewal extends the deletion date accordingly. Where deletion is immediate, the deletion record described in Section 1.10 is retained.

You may also request correction or deletion of personal information by contacting us through the details provided in this Privacy Policy.

We will assess the request in accordance with applicable law and may request additional information to verify your identity.

Deletion may not be possible where we are legally required or otherwise lawfully permitted to retain particular records, including relevant accounting, transaction, security or legal records.

Where a request cannot be fulfilled in full, we will explain the position to the extent required by applicable law.

1.11.3 Restrictions and Objections

Where applicable law provides the right to object to processing, restrict processing or request portability, you may exercise that right by contacting us.

The availability and scope of these rights depend on the applicable legislation, the nature of the information and the legal basis for processing.

1.12 Marketing and In-Platform Offers

We do not currently send promotional marketing emails as part of our ordinary marketing practices.

We may send necessary service-related emails, including account verification, registration approval, password resets, security notifications and relevant Subscription or transaction communications.

We may also display promotional offers within Ultra Workspace to existing members. These offers may include Subscription renewal incentives, discount codes or other offers relating to our products and services.

In-platform offers are distinct from transactional emails. Nevertheless, we will handle promotional activity in accordance with applicable privacy and consumer-protection requirements.

If you do not wish to receive optional promotional offers, you may contact us to request that they be discontinued where applicable law permits or requires this. We will also provide appropriate in-platform controls where required or implemented.

Necessary account, security, payment and service communications may continue where they are required to administer your account or fulfil our legal or contractual obligations.

1.13 Children's Privacy

Ultra Workspace is intended for adults and is not directed at children.

We do not knowingly seek to collect personal information from children in circumstances where the collection or processing would be unlawful.

Where we become aware that personal information relating to a child has been collected or processed without a required consent, authorisation or other lawful basis, we will assess the circumstances and take appropriate steps in accordance with applicable law.

These steps may include restricting access, seeking any legally required authorisation, or deleting or otherwise appropriately handling the information where required.

A parent or legal guardian who believes that a child has provided personal information to us may contact us using the contact details in this Privacy Policy.

1.14 Third-Party Websites and Services

Our website and Ultra Workspace may contain links to, or provide access to, third-party websites, applications, payment services, market data services and other external platforms.

Those services may operate under their own terms, privacy policies and security practices.

Where a third party independently collects or processes personal information, its own privacy arrangements may apply to that processing.

Nothing in this section excludes any responsibility or obligation that Forex Ballers Club (Pty) Ltd may have under applicable law in relation to information it collects, discloses or processes.

1.15 Automated Processing and Platform Restrictions

Ultra Workspace uses automated technical controls to authenticate users, manage sessions, enforce device restrictions, maintain account access and support platform functionality.

These controls may result in an access restriction or security review where the system identifies a relevant condition.

We do not represent that every such action constitutes a decision producing legal or similarly significant effects within the meaning of applicable data-protection law.

Where a relevant automated decision-making rule applies to a particular processing activity, we will comply with the applicable requirements.

1.16 Your Right to Complain

If you believe that your personal information has been processed unlawfully or that your rights under applicable data-protection legislation have been infringed, you may contact us so that we can review the matter.

You may also lodge a complaint with the Information Regulator of South Africa or another competent supervisory authority where applicable.

Information Regulator of South Africa:

Website: https://inforegulator.org.za/ (https://inforegulator.org.za/)

Email: enquiries@inforegulator.org.za (mailto:enquiries@inforegulator.org.za)

Telephone: 010 023 5200

Where the GDPR applies, you may also have the right to lodge a complaint with the competent data-protection supervisory authority in the relevant jurisdiction.

1.17 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, Ultra Workspace, information-processing practices, service providers, security arrangements or applicable legal requirements.

The latest version will be made available on our website or through Ultra Workspace.

Where a change is material, or where applicable law requires notification, consent or another form of authorisation, we will take the steps required by law.

An update to this Privacy Policy does not, by itself, replace any separate consent, contractual variation or other legal process required for a particular change in processing.

We encourage users to review the latest version periodically.

1.18 Contacting Us About Privacy

For privacy-related enquiries, data-access requests, correction requests, deletion requests or complaints, contact:

Forex Ballers Club (Pty) Ltd

Email: forexballersclub@gmail.com (mailto:forexballersclub@gmail.com)

WhatsApp: +27 69 382 3136 / +27 67 847 9389

Address: Royal Palm Estate, Ballito, KwaZulu-Natal, 4392, South Africa

Please provide sufficient information for us to identify your account and understand your request. We may request reasonable verification before disclosing or modifying personal information.

We will handle requests within the time limits and according to the procedures required by applicable law.

END OF PRIVACY POLICY