REFUND POLICY

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Scope

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This Refund & Cancellation Policy (“Refund Policy”) applies to purchases and subscriptions for products and services provided by Forex Ballers Club (Pty) Ltd. It forms part of the Terms of Service.

Digital Service and Immediate Access

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Forex Ballers Club (Pty) Ltd provides digital software, charting tools, indicators, Platform access and related digital services. Access may be activated immediately after successful payment. By completing a purchase, you acknowledge that the digital service begins immediately. Once access has been activated and used, it cannot practically be returned or “unconsumed”.​ Where a checkout flow includes a separate acknowledgement concerning immediate access or commencement of digital services, you should read it carefully before accepting.

Refunds

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Purchases are final once F.B.C ULTRA access has been activated and used.

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We do not provide refunds because a customer changes their mind, decides they no longer want the Service, does not use the Service, does not achieve expected trading results, enters incorrect account or login information, loses access to a third-party account or platform, is unfamiliar with trading or charting software, or is dissatisfied, or for any other reason. Disagreement with updated Terms, a platform upgrade, technology change or migration does not, by itself, create an automatic right to a refund where we continue to provide the purchased Service or a reasonable alternative or migration arrangement.

Duplicate Purchases

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If you accidentally purchase the same product or Subscription more than once, contact support with the relevant transaction details. Where we confirm that the transactions are genuine duplicate purchases, we may refund the duplicate transaction, subject to verification and applicable law.

Service Issues

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If a technical problem prevents you from accessing or using a paid Service, contact support and provide reasonable details so that we can investigate. Where appropriate, we may restore access, correct the issue, extend the Subscription period or provide another appropriate resolution. This process does not remove any mandatory legal remedy that may apply.

Subscription Cancellation

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For recurring Subscriptions, cancellation prevents future renewal. Unless required by law or expressly stated otherwise at purchase, cancellation does not ordinarily entitle you to a refund for the current paid period, and access will normally remain available until the end of that period. The cancellation method and any applicable notice period will be shown in the relevant account or purchase flow.

Third-Party Platforms and Migration

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F.B.C ULTRA may depend on third-party platforms, data providers and technology. Changes, restrictions or discontinuation by a Third-Party Provider do not automatically entitle you to a refund where Forex Ballers Club (Pty) Ltd continues to provide the purchased Service or a reasonable alternative or migration arrangement.

Governing Law

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This Refund Policy is governed by the laws of the Republic of South Africa.